Help & Support

We're passionate nature enthusiasts offering unique travel experiences in Chilean Patagonia. Our team's deep regional knowledge ensures unforgettable journeys. We aim to provide authentic adventures, showcasing stunning landscapes and local culture through private tours. With certifications and a focus on sustainability, our goal is safe, educational, and eco-friendly experiences at your pace. Trust us to explore Patagonia's hidden gems and create priceless memories in this natural paradise.

Booking with Patagon Adventure is simple, designed to offer the best-personalized travel experience. Follow these steps to start your adventure:

1. Select your Tour: Explore our exciting range of Chilean Patagonia tours. Choose the one that attracts you most and fits your interests and schedule.
2. Fill in the Information: Once you've selected your tour, complete the reservation form on our website. Provide necessary information such as the desired date, the number of people, and any special requests.
3. Our Contact: Once we've received your booking request, our team will get in touch with you. We'll communicate through email or WhatsApp, based on your preference, to finalize the details of your trip. This includes discussing any additional or special services you'd like to add to your experience.
4. Payment Processing: After confirming all details and adjustments, we'll securely process your reservation payment. Once this step is completed, your adventure is ready to begin.

We're here to provide personalized service at every stage of the booking process. Feel free to reach out at any time if you have questions or need additional assistance. We're committed to making your experience in Chilean Patagonia unforgettable.

We offer various payment options for your maximum convenience. Accepted payment methods include:

• WebPay: Secure payments through WebPay, supporting Chilean debit cards and a wide range of national/international credit cards, including Visa, Mastercard, American Express, Diners, Presto, and Magna.
• Bank Transfer (Chilean banks only): Payment can also be made via direct bank transfer. We'll provide the necessary details to complete this option.
• PayPal: Payments through PayPal, a secure and internationally recognized online payment platform. Ideal for those preferring to use their PayPal account or linked credit cards.
• WE DO NOT ACCEPT CASH PAYMENTS

Our goal is to provide payment flexibility, allowing you to choose the option that best suits your preferences and needs. If you have any questions or need additional guidance on payment options, feel free to contact our customer service team. We're here to assist you at every step of the process.

We understand the importance of timely booking confirmation. Once we've reviewed and accepted all details of your trip, including any special requests, the confirmation process follows these steps:

• Detailed Review: Our team will thoroughly review all details of your reservation, ensuring they align with your expectations and needs. This includes verifying activity availability and confirming payment.
• Personalized Confirmation: After completing the review, we'll contact you through your preferred communication method, whether email or WhatsApp. We'll provide the final confirmation of your reservation and any additional necessary information.
• Subject to Conditions: It's essential to note that some activities may require a minimum number of passengers. In case the minimum is not met, we'll work closely with you to find alternatives or adjust your itinerary based on your preferences.
• Weather Conditions: Operating in a region with variable weather conditions, the safety of our passengers is paramount. Some activities may be subject to last-minute changes or cancellations due to unfavorable weather conditions. In such cases, we'll keep you informed and work to find alternative solutions.

Our aim is to provide you with an unforgettable and safe experience. The confirmation of your reservation is sent once we've reviewed and accepted all details, which may vary depending on the complexity of your itinerary and weather conditions. We're committed to keeping you informed and providing the best possible experience in Chilean Patagonia.

The safety of our passengers is our top priority. We understand that the Chilean Patagonia has variable weather conditions, and unforeseen situations may arise. If a reserved service cannot be carried out due to unfavorable weather conditions or force majeure, here's what you can expect:

• Priority on Safety: The decision to cancel or modify a service due to weather conditions or force majeure is always made with the safety of our passengers in mind. This applies to both land and sea activities.
• Timely Communication: In case of cancellation or modification, our team will contact you immediately. We'll do our best to provide you with as much advance notice as possible, but in unforeseen situations, there may be a shorter response time.
• Alternatives and Refunds: We'll work closely with you to find suitable alternatives to reschedule your activity or, in the case of cancellation, provide an appropriate refund.

Our flexibility and commitment to your safety are at the core of our operations. If you ever find yourself in a situation where your reserved service cannot be carried out due to weather conditions or other force majeure reasons, we'll be by your side to find solutions that allow you to enjoy your journey in the Chilean Patagonia in the safest and most satisfactory way possible.

We understand that travel plans can change. We're here to offer flexibility and support if you need to modify, update, reschedule, or cancel your reservation. Here's how to do it:

• Modification and Update: For changes or updates to your reservation, we recommend you contact us in advance, as indicated in the description of each tour. We'll assess the feasibility of the changes and adjust your itinerary according to your new preferences. We'll be happy to assist you with every adjustment.
• Rescheduling: If you need to reschedule your reservation, please also contact us in advance, following the guidelines outlined in your tour description. Keep in mind that, in some cases, rescheduling may require a review and confirmation from third parties, which could take more time. We'll do our best to accommodate your new travel dates.
• Cancellation: If you need to cancel your reservation, we recommend you notify us as soon as possible. Cancellation policies may vary depending on the tour and season. In some cases, as mentioned earlier, coordinating with third parties may be necessary, which could take more time to process your request.

We understand that circumstances change, and we're committed to providing assistance at every step of the process. For any modification, update, rescheduling, or cancellation, we recommend reaching out to our customer service team via WhatsApp or email. We'll be happy to help and provide the answers you need.